Important information for law enforcement agencies regarding legal procedures, data requests, and proper channels for cooperation with Crypton services including phone numbers, eSIM data plans, and virtual numbers.
For all legal requests, warrants, and law enforcement inquiries, please contact us immediately through the following channel:
Within 2 hours for urgent matters
24/7 for law enforcement requests
Phone number ownership and registration data retained while numbers are active. We do not access or monitor message contents.
Metadata (sender/recipient, timestamps) retained for 30 days. Message contents are end-to-end encrypted and not accessible.
Customer billing and account information retained for 7 years per UK law.
eSIM order information including purchase details, ICCID numbers, activation codes, usage statistics, validity periods, and country/region data. This data is retained for the duration of the eSIM validity period plus 7 years for billing compliance. We do not have access to actual data usage content or network traffic.
Virtual number ownership and registration data retained while numbers are active. This includes phone number, country, external provider ID, subscription status, and billing information. Ownership data is retained while numbers are active, and billing records are retained for 7 years per UK law. We do not access or monitor message contents.
We are committed to cooperating with legitimate law enforcement requests while protecting our customers' rights under UK law. Our goal is to provide necessary information efficiently while minimizing disruption to legitimate users.
Please contact us before taking enforcement action. This helps ensure a smooth process, faster response times, and prevents unnecessary disruption to services for other customers.
