Who manages my data?

• Rinzler Labs manages any collected data.
• Rinzler Labs is a company registered in Scotland under company number SC769904.
• Our trading office address is 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
• Rinzler Labs is registered with the Information Commissioner's Office under reference ZB548750.

What data do you collect about me?

• For identification purposes we collect your e-mail address (if you use it instead of a Username).
• We collect error reporting data as well as your browser agent and anonymised IP address.
• We collect data such as the dates of arrival to the site as well any pages you visit. All of this data is anonymised by our instance of Matomo and/or Plausible.
• We also collect data regarding payments made via our payment gateway partners. These include the type of payment and the amount. We never store any card details.
• For eSIM data plan purchases, we collect and store information necessary to provision and manage your eSIM, including order details, activation codes, ICCID numbers, usage statistics, and validity periods. This data is required to provide eSIM services and support.

With whom do you share my data?

Your data will only be shared with our partners:

• Mapbox - for generating custom location maps for contacts and messages (although this can be turned off).
• Stripe - for credit card payment processing.
• Plisio and Coinpayments - for some cryptocurrency payments (excluding Monero and Bitcoin).
• Trustpilot - for some phone number purchases (and only if you provide an email).
• ElevenLabs - for support conversations with our AI Agent (please note audio and transcriptions are saved on ElevenLabs servers).
• eSIM Access - for eSIM data plan provisioning and management. When you purchase an eSIM, we share necessary order information (including package selection, country, and activation details) with eSIM Access to fulfill your order and provide ongoing service support.

What are the data collected about me used for?

• Your data is used to carry out a verification at your login to the website.
• Your e-mail address may also be used to provide information about changes to our website as well as notification emails, these settings can be adjusted in your user account dashboard.

Do you use cookies?

• Yes, our website requires the use of cookies for its proper functioning, an example would be logging in to your dashboard.
• Cookies are text data used to verify that you are really you.

How do I manage my cookies?

• If you do not want to save cookies from our website, you have the possibility to change set your browser in a way that allows you to block the above mentioned cookies.
• Disabling the use of cookies may hinder or prevent the use of our website, because some of them are used for security purposes or saving personal settings.
• To disable the use of cookies, simply follow one of the guides available on the internet, this may be dependant on the browser and OS you use.

Access to data collected about me

• You have the right to obtain data collected in our service.
• To access the data that we have about you simply login to the application, click on Account → Request All My Data, enter your password and click Request.
• You will then be able to download a JSON formatted file with all the details we hold about you, most of which is encrypted with your private encryption key.

Right of data erasure

• You have the right to delete your personal data stored in our service.
• To do this, please visit your account dashboard, you will find a button with the option to delete all your account data.
• Your account access will be revoked and all your personal data will be removed immediately. You will receive and an e-mail confirming the deletion of your data.
• Please note that due to the nature of backups it may take upto a month to fully delete your data from our archival backups.